Privacy Policy

At Castle360, we respect your privacy and are committed to protecting it. We collect personal information only when it is necessary for reservation purposes, client verification, and to provide check-in instructions.

This information may include:

• Full name and contact details (phone number, email address).
• Government-issued identification proofs (required at check-in by local regulations).
• Dates of travel, room preferences, and guest count.

Any booking details shared through our direct website forms, direct phone lines, or automated WhatsApp channels are strictly processed to handle your room booking and check-in steps.

We retain your booking history only for reservation record audits, regulatory compliance, and future customer reference preferences.

We do not store complete financial details or credit card information on our servers. All digital transactions are processed securely through certified gateway platforms.

When you make an advance deposit via UPI, bank transfer, or card payment, we receive only the confirmation reference code to validate your booking.

We use simple cookies to enhance browser performance, cache asset files, and evaluate web traffic metrics. This helps us ensure that our site loads quickly and provides a smooth navigation flow.

You can disable cookies in your browser settings if you wish, though some layout preferences may be affected.

We may use your phone number or email address to send booking confirmations, arrival guides, check-in instructions, or to reply to direct booking inquiries.

We do not send unsolicited advertising alerts or sell your contact list to spam databases.

We implement standard safety protocols to secure your data from unauthorized access or disclosures. Access to guest information is limited only to verified hotel staff requiring it to prepare your check-in.

Our site includes links to third-party services such as Google Maps, WhatsApp, and specialized booking channels. These external websites have their own privacy policies, and we are not liable for their practices.

If you have questions regarding this Privacy Policy or how your guest information is managed, please reach out to us:

• Castle360 Hotels
• Address: 23 Aurobindo Street, Puducherry, 605001, India
• Phone: +918807888360
• Email: info@castle360.in

We may revise this policy periodically to align with legal updates or operational changes. The latest version will always be posted directly on this page.