Frequently Asked Questions

Yes, you can click our quick WhatsApp button to chat directly with our team, query live room availability, confirm prices, and instantly finalize your booking.

Yes, all our rooms across both Castle360 Residency and Castle360 Inn are fully air-conditioned for your absolute comfort during your stay.

Absolutely. We maintain strict hygiene protocols and provide clean linens, fresh towels, daily housekeeping, and basic room support to ensure a premium stay.

Our standard check-in time is 09:00 AM, and our check-out time is 08:00 AM on the day of departure.

Early check-in is subject to room availability on the arrival date. Please coordinate with our front desk team in advance to request and verify availability.

Yes, complimentary high-speed Wi-Fi is available to all hotel guests in all rooms and common public areas.

Yes, dedicated on-site secure parking is available for all guests at both Castle360 Residency and Castle360 Inn properties.

Yes, Castle360 Residency is located in Heritage Town (just 5 minutes to White Town and Rock Beach), and Castle360 Inn is in Mudaliarpet (approximately 7 minutes to Promenade Beach).

Our locations are close to Sri Aurobindo Ashram, Rock Beach, Botanical Gardens, Sacred Heart Church, local French Colony restaurants, and vibrant shopping markets.

We accept UPI payments (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash payments.

Yes, a partial advance deposit is required to secure and guarantee your reservation, with the balance payable upon check-in.

Absolutely. We cater primarily to families and group travelers, providing a quiet, safe, and warm family atmosphere.

Our Family Room (with multiple beds) and Triple Room or Three Companion setups are perfect options to accommodate families comfortably.

Cancellations made 24 hours prior to check-in are eligible for a flexible reschedule. Please refer to your booking invoice or contact us directly for specific cases.